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Party Planning, Party Supplies in Indianapolis

FREQUENTLY ASKED QUESTIONS

What are your showroom hours?

Our showroom hours are 8am-5pm, Monday-Friday and 8am-Noon on Saturdays. We are closed on Sundays.

Do I need to make an appointment?

Although most reservations can be made with a simple phone call, our customers are always welcome to visit our showroom. For more personalized service, appointments are encouraged.

Can I get a quote before making a reservation?

Yes, we can provide you with a quote so that you will know exactly what your costs will be however, a quote does not reserve the equipment. Our prices are listed in our online catalog if you are looking for a estimate.

How far in advance do I need to place my order?

You are encouraged to give as much notice as possible to ensure the items will be available for your event. We understand that last minute things do occur and we will certainly try to accommodate your needs.

What is your payment policy? Is a deposit required?

We do not charge a deposit nor do we require you to pay for equipment prior to your receiving it. You are required to provide us with an active, valid credit card number in lieu of a deposit to reserve equipment. If you wish to make partial or full payment prior to your event you are welcome to do so but it is not required. All orders must be paid in full at time of delivery.

I placed an order with you to pick up at your store but later I decided I didn't need it anymore. Rather than cancel the order I just will not come in and pick it up. That's OK isn't?

When you place an order with us, you create a contract. We are bound to it by law just as you are. When you place an order with us and we accept it, we take equipment out of inventory and we do not rent it to anyone else. The day you are supposed to pick up the equipment, we charge your credit card to expedite check out. If you don't bother to cancel the order, or if it is within 7 days of the event date and you try cancel the order, you are responsibile for 100% of the charge. Please read our contract for further clarification. Sample Contract

May I adjust my order after it has been placed?

Yes, you can make adjustments after the order has been placed. For further clarification, please review our sample contract listed on our Policies page on our website.

Do I need to clean the rental items after my event?

Equipment should be returned as received. You are required to remove food or beverage from the rental items and wipe them clean. Equipment that is used outside needs to wiped cleaned if it get dirty or muddy. Linens should be free of refuse and returned dry to prevent mildew. Concession machines should have all the food removed before returning, we will break down and clean.

Will I get a refund for any unused equipment?

Our equipment rental charges are based on time out, not time used.

Do you set up the equipment for my event?

Setup and tear down for our tents, inflatables and dance floors is included in our delivery pricing. Additional charges apply for setup and tear down of tables and chairs and arrangements need to be made prior to delivery. If requested to setup or teardown at time of delivery or pickup without prior notification, our setup and teardown charges will be twice our normal rates! For further clarification, please review our Policies page on our website or check the specific item in our online catalog for setup and tear down fees.

What do you charge for delivery? Is there a minimum order required for delivery?

Delivery is available for any order, regardless of size. Our delivery fees will however reflect the size of the rental and the distance that we will have to deliver. Such costs can become prohibitive when only a single item is requested and the distance becomes significant. We deliver to the Indianapolis area and surrounding communities and delivery fees are based on zip code. Additional delivery charges may apply for specified delivery/pickup times; deliveries that are outside of our normal business hours; extended carrying and/or traversing stairs. Please refer to our Policies page on this website for our delivery policies.

What if I need to reach you after hours?

If you need emergency help or need to speak with someone after hours, please contact 317-919-3318 or 317-919-3262. Please be aware that additional charges may apply when this emergency number is used.

What is a damage waiver?

Our damage waiver is a 7% non-refundable fee that is applied to all rental equipment. It is used to cover cleaning and minor repairs of our equipment. Minor damage is defined as damage that can be repaired within the 7% fee that was charged for that item. Any repairs greater than 7% are considered to be the customer’s responsibility. (If a company is not charging a damage waiver on their equipment, you may want to ask to physically see the equipment you will be renting.)


Serving the Indianapolis area: Carmel, Cicero, Fishers, Indy, Noblesville, Sheridan, Westfield, and all of Hamilton County and surrounding areas!